Trust & Safety

Built on trust.
Protected at every step.

Every booking on KAMPSTA is backed by verified identities, secure payments, and a team ready to help if anything goes wrong.

Verified identities

Every guest and host has a verified ID before they can book or list

Secure payments

Funds held in escrow and only released after successful check-in

Genuine reviews

Only guests who actually stayed can leave a review — no fake ratings

24/7 support

Real humans available around the clock during your stay

For guests

Book with total confidence

Escrow payment protection

Your payment is held securely between booking and check-in. If the host cancels or the site is misrepresented, you get a full refund — guaranteed.

Verified host identities

Every host has submitted a government ID verified by our team. You can see their verification badge and read reviews from previous guests before booking.

24-hour issue resolution

Something wrong at check-in? Contact us within 24 hours. Our team will investigate and if the listing was misrepresented, we'll arrange a full refund and help you find an alternative.

Direct host communication

Message your host before and during your stay through KAMPSTA's secure messaging system. All conversations are logged so there's always a record if you need support.

For hosts

Open your land with confidence

Verified guest identities

Every guest booking your site has submitted a verified government ID. You can also see their KAMPSTA profile, previous stay history, and reviews from other hosts.

Host Protection — up to SEK 25,000

If a verified guest causes damage to your site or property, KAMPSTA's Host Protection covers up to SEK 25,000 per incident after your own insurance has been applied.

Guaranteed payouts

Once a guest checks in, your payout is guaranteed — regardless of any dispute that arises after. Funds are released to your bank account within 24 hours.

Guest conduct standards

All guests agree to KAMPSTA's community standards at signup. Guests who receive reports from multiple hosts are reviewed and can be removed from the platform.

Coverage at a glance

What you're protected for

Every booking on KAMPSTA includes these protections automatically — no extra cost, no sign-up required.

SEK 25,000

Host Protection

Covers verified guest-caused damage to your campsite, facilities, or equipment. Applies after your primary insurance.

Per incident · Verified guests only · Requires photo evidence submitted within 48 hours of checkout

100% refund

Guest Payment Protection

If a host cancels your booking within 7 days of check-in, you receive a full refund and KAMPSTA will help find you an alternative site.

Automatic · No claim required · Refund within 5 business days

24 hours

Misrepresentation Guarantee

If your campsite is materially different from the listing — missing facilities, wrong location, unsafe conditions — report it within 24 hours of check-in for a full refund.

Guest only · Reported within 24hrs of check-in · KAMPSTA team reviews all claims

Identity verification

How we verify everyone on KAMPSTA

Every host and guest goes through our verification process before they can book or list. Here's exactly how it works.

Step 01

Government ID

Upload a photo of your passport, driving licence, or national ID. Our system checks it's genuine and not expired.

Guests & hosts

Step 02

Selfie match

Take a short selfie video. Our verification system checks your face matches the ID you submitted.

Guests & hosts

Step 03

Site review

For hosts, we review your listing for accuracy — photos, facilities, location, and description are all checked by our team.

Hosts only

Step 04

Verified badge

Once approved, your verified badge appears on your profile and listing, visible to everyone you interact with on KAMPSTA.

Guests & hosts

Review integrity

Reviews you can actually trust

Every review on KAMPSTA is genuine. Here's how we make sure of it.

Stays-only reviews

Only guests who have completed a verified stay can leave a review. No browsing the site and leaving an opinion — you have to have been there.

Simultaneous publication

Both guest and host write their reviews independently before either sees the other's. This prevents retaliation and ensures honest feedback.

No review removal

Hosts cannot pay to remove negative reviews. KAMPSTA will only remove a review if it violates our content policy — never just because a host dislikes it.

14-day review window

Guests have 14 days after checkout to leave a review. This gives time for reflection without allowing years-old reviews that no longer reflect the site.

Get help

We're here when you need us

Something gone wrong? Not sure if something is safe? Our team is available 24/7 during active bookings.

Report a safety concern

If you feel unsafe or witness something that shouldn't be happening at a campsite, report it immediately. We take every report seriously.

Something's not right

The campsite isn't as described, facilities are broken, or something has changed since you booked? Contact us within 24 hours of check-in.

Help centre

Browse answers to common questions about bookings, payments, cancellations, host protections, and more.

Our commitments

KAMPSTA's promise to
guests and hosts

We built KAMPSTA because we believe the outdoors should be accessible and safe for everyone. These are the promises we make — and keep.

We never share your personal data with hosts or guests

Your identity is verified by KAMPSTA — the other party only sees your name and profile.

We respond to safety reports within 2 hours

During active bookings, safety concerns are escalated immediately to a senior team member.

We will never take sides — we investigate fairly

Disputes between guests and hosts are reviewed by our team with evidence from both parties before any decision is made.

We remove bad actors from the platform

Guests or hosts who consistently violate our community standards are removed. No warnings, no second chances for serious violations.

Built on trust.Protected at every step.

Built on trust.
Protected at every step.